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Cancellation Policy:

Cancellations are non-refundable within 24 hours of tour start time. Cancellations requests with at least 24 hours in advance of tour start time are 100 % refundable.

Reschedule Policies:

Tours cannot be rescheduled within 24 hours of tour start time. Reschedules outside of 24 hours of the tour start time are free of charge (always having in mind availability).

Late arrivals will be considered as “No-Show”, and no refunds will be issued.

Adverse Weather Conditions: Your safety is our number one priority. Canopy Puerto Vallarta reserves the right to change itinerary based on adverse weather conditions prior or during the scheduled tour. The tour may be re-scheduled based on availability at no additional charge.

Privacy Policy:

Orders & Payments

When you place an order on our website, we require contact information, such as your name, e-mail address and telephone number. This information is only used to contact you with information about your order. In some cases, we may need to share your contact information with suppliers of booked services from your tour. Otherwise, we do not sell or share this information with any third parties.

At the time of booking, we also ask you for payment information such as credit card number. We use the utmost level of online security to safeguard your personal data. See more information here.

Online Security

Our website,, is protected by the utmost level of online security, meaning your personal data is safe with us. All transactions on this site are secured with a 2048-bit SSL and any data we gather from users is securely stored and safeguarded by the best firewalls available.

All Rights Reserved

No content on our website may be used or reproduced for any commercial purposes. Canopy Puerto Vallarta reserves the right to amend this privacy policy at any time.

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